Reservation Policies

  • Children under 3 years stay for free in the parents' room.
  • Maximum occupancy per standard room is 4 people, and per bungalow room is 5 people.
  • Half-board meal plan: full breakfast and dinner are included in our standard rates.
  • All rates in US dollars plus 21% taxes.
  • Rates subject to change without prior notice.
  • Pets are not allowed.
  • Promotional rates and packages may not include meal plans.
  • All reservations require a guarantee deposit for confirmation.
  • Cancellations must be made through the Hotel's Booking Engine, subject to Hotel's Cancellation Policies, applicable penalties, and timeframes according to the reserved season, promotion, package, or room type.
  • All refunds, if applicable, may take up to 15 days to process.

Cancellation Policies

  • Reservations must be canceled in the hotel's booking engine 14 days prior to arrival date to avoid a penalty charge of 1 night plus taxes.
  • All deposit refunds are less a 10% administrative fee.
  • If your deposit does not cover the value of the first night plus taxes, the difference will be charged to your credit card.
  • Modifications are accepted up to 7 days prior to arrival date.
  • No additional charges will apply for approved modifications.
  • The original deposit is non-refundable when modifying the reservation.
  • Cancellation on-site or no-show will be charged 50% of the total of your reservation.